Privacy Policy

1. About this policy

1.1 This Privacy Policy (“Policy“) applies to Fitness Wonderland Pty Ltd as trustee for Fitness Wonderland Trust trading as MoveMedics and Voice Physio ABN 15 754 199 581 (“us”, “we”, or “our”). We recognise the importance of your privacy and respect your right to control how your Personal Information is collected and used.

1.2 We are an APP Entity as defined in the Privacy Act 1988 (Cth) ( Privacy Act). This Privacy Policy applies to our website, (the “Site”) which is operated by us, and to the products and services provided by us. We will handle your Personal Information in accordance with this Policy and all applicable legislation include the Privacy Act and the Australian Privacy Principles.

1.3 In this policy:

(a) “Personal Information” means any information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not. It does not include information that is de-identified. 

(b) “Sensitive Information” means any information or an opinion about an individual’s racial or ethnic origin, political opinions, memberships of a political association, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information about an individual not otherwise health information, biometric information that is used for the purpose of automatic biometric verification or biometric identification, or biometric templates.

1.4 This Policy does not apply to the Personal Information of our employees. 

2. Information we may collect from you

2.1 To provide our services to you, we may collect Personal Information. The types of Personal Information we collect about you will depend on the services you engage from us, and may include:

  • (a) your contact details, including your name, email address and contact phone number, your business or company name, 
  • (b) your occupation, date of birth, and GP details; 
  • (c) your payment and billing information, which we use to bill you for the Services and to process your payments, including credit card details.;
  • (d) We may also collect details of conversations we have had with you or any other information relevant to us;
  • (e) Details of how you came to know about MoveMedics.

2.2 We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you.

2.3 We automatically collect through our Site and Services, information such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. 

3. Dealing with us anonymously

3.1 Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question we will not record your name unless we need it to adequately handle your question.

3.2 However, we usually need your name, contact information and other details to enable us to provide our services or products to you.

4. Ways we collect your Personal Information

4.1 We may collect Personal Information from or about you in different ways, including:

  • (a) from you directly when you interact with us, eg from our discussions with you, when you complete a form, your emails and your interaction with our website; 
  • (b) when you contact us through social media;
  • (c) through third parties with whom we interact in order to provide our services; and
  • (d) publicly available sources, including social media. 

5. Collection of Personal Information via our website

5.1 When you interact with our website, we strive to make your experience easy and meaningful. We, or our third party service providers, may use ‘cookies’ and similar technologies to track site visitor activity and collect site data. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.

5.2 Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your Personal Information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.

5.3 We may combine this data with the Personal Information we have collected from Customers. 

5.4 Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, an information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our site.  If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.

6. Purposes for which we collect, use and disclose Personal Information

6.1 Personal Information collected by us will generally only be used and disclosed for the purpose it was collected.  We collect your Personal Information for the following purposes:

  • (a) to provide our services;
  • (b) to manage and conduct our business;
  • (c) to maintain your account and contact details;
  • (d) to offer or promote our products and services;
  • (e) to obtain feedback;
  • (f) to help us manage, develop and enhance our services, including our websites and applications; and
  • (g) to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.

6.2 We may from time to time use Personal Information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to discharge our professional obligations, effect or enforce a transaction, procure advice from legal and accounting firms, auditors and other consultants.

7. Disclosing your Personal Information 

7.1 In the course of providing our products and services to you, we may disclose your Personal Information to the following:

  • (a) third parties or contractors who are integral to the provision of our services and business operations such as software suppliers;
  • (b) Our professional advisors, including lawyers, accountants and auditors;
  • (c) Anyone to whom part or all of our assets or businesses are transferred or sold;
  • (d) Government agencies, regulatory bodies and law enforcement agencies, or other similar entities;
  • (e) Or as otherwise permitted or required by law.

7.2 We may also use and share aggregate or non-personally identifying information about Customers for market analysis, research, marketing or other purposes.

7.3 We will not sell, share or trade your Personal Information to any third parties unless we first receive your consent.

7.4 We may provide health Information to other medical service providers, such as your general practitioners or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of the health service, such as referral to another health service provider, billing and liaising with government office regarding Medicare entitlements and payouts, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or other reason as required by law.

8. Storage & Security

8.1 We store Personal Information electronically. 

8.2 We will take reasonable steps to protect your Personal and Sensitive Information from misuse, loss, unauthorised access and modification or disclosure.  We use commercially reasonable physical, technical and administrative measures to protect Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Site.

8.3 We only keep your Personal Information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer require the use of your Personal Information, we will take reasonable steps to destroy or permanently de-identify it.  Health records will be destroyed in accordance with our professional obligations.

8.4 Personal Information may be stored electronically through third party data centres, which may be located overseas, or in physical storage at our premises or third-party secure storage facilities.

8.5 You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services. 

8.6 If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach Scheme.  If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable. If the breach relates to the My Health Records Act, we may disclose your personal information to the My Health Records System Operator under s 73A of that Act.

8.7 Despite taking appropriate measure to protect Personal and Sensitive Information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.

9. Third-party websites

9.1 At times, our Site may contain links to other, third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

10. Marketing 

10.1 We may use your Personal Information to send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth), as you consented to upon registering for our Services.  If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. 

10.2 Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you email about your account, or any Services you have requested or received from us, or for other customer service purposes. 

10.3 We do not provide your Information to other organisations for the purposes of direct marketing.

11. International transfer

11.1 We may transfer your Personal or Sensitive Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing.  Some of these organisations may be located in or store information in the United States of America. 

12. Changes to this policy

12.1 We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website – you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed below. 

13. Access to and Correction of your information

13.1 We will endeavour to ensure that the Personal Information collected from you is up to date, accurate and complete. You can access and/or correct information we hold about you at any time by contacting us at [email protected].  

13.2 We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the Personal Information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing and how to complain.

13.3 We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in off-site storage.  

14. Complaints and Enquiries

14.1 If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal and Sensitive Information or breached our privacy obligations, please contact us on [email protected] or lodge your complaint in writing to:

Attn: Selina Tannenberg
PO Box 502
Cleveland Q 4163

14.2 If you are not satisfied with our response you are entitled to contact the Office of the Australian Information Commissioner (OAIC), via the OAIC website, .

Dated: January 2024

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